Unlike so many online businesses who bury their contact details under a pile of you-know-what, we want to hear from you.

We certainly don't want you to have a poor experience with us.

We are busy though! So we can't pick up the phone 24x7 or on weekends. However, will endeavor to answer your email enquiries within a few hours.

If you have an issue with your order, as much as it pains us to say this, we are not able to make any changes to an order once you have placed it. Our warehouse receives your order within minutes and packs it straight away. If you have made an error in your order, you may return it and we will arrange a replacement.

Our email address is: talkhair@nutjob.com.au

We are in Sydney so we are at work in the usual hours. But we can't answer the phones all day. So we have set aside 10am to 4pm Monday to Thursday and we'll do our best to call you back if we are on other calls.

Call us on (02) 9412 7845

No problem. But you will need to contact our customer service team first. An email is fine. We'll get back to you with instructions. We're very friendly and obliging. Just read our reviews!

Here's a link to our returns and refunds policy.