Shipping & Returns
Shipping & Handling
Orders placed by 1pm Monday to Friday (excluding public holidays) will be dispatched on the same day and 95% of those are delivered the next day (within Australia). Standard postage and handling is a flat rate of $9 for deliveries to anywhere in Australia. Orders placed Saturdays, Sundays and public holidays will be shipped the following business day. Standard shipping is via Australia Post Parcel Post. If you do not expect to be home, a work address can be used. Occasionally Australia Post will leave a card to let you know they have attempted to deliver. You can then pick up your parcel from your Australia Post Post Office.
Allow 2-7 business days for standard delivery within Australia however, remote areas may be slightly longer.
Buy two or more Nut Job Natural Fibres and receive FREE FAST shipping to customers in Australia via Australia Post Express Post. Note that you need to be in an Australia Post Express Post area to receive next day shipping. Orders rceived by 1pm will be shipped same day.
We know what it’s like to be so busy you forget to reorder. So if you suddenly find out you have run out of NutJobTM, we offer an Express Delivery option.
If your order is made before 1pm on a standard business day, we will send your package via Australia Post Express Delivery with a guaranteed next day delivery to major cities and towns in Australia. The cost of Express Delivery is $10 to anywhere in Australia.
If you wish to determine whether the Australia Post Guaranteed Next Day Delivery Post service is available in your area, please visit the Australia Post website.
We ship to New Zealand and Singapore. Please check your price at checkout. Nut Job converts your shopping price into your local currency but you pay for your goods in Australian dollars.
*Shipping fees on returns. We offer free return postage with a return authorisation form. Please advise us at email@example.com of your return and we will email you the return authorisation form and the reply paid address to send your product back to. But please note, although we offer a full refund on the cost of the product(s) you purchased, your refund will not include the cost of shipping whether or not you paid for local or international shipping or received your shipping for free.
Refunds and Returns
NutJobTM is committed to providing you with a high quality product that covers up your thinning hair. If for any reason you are not happy with the product when it arrives, please contact us via firstname.lastname@example.org and we will be happy to provide you with instructions for you to return your product for a full refund of the cost of the product (less shipping cost*).
Please note that a full refund will only be offered if the product is returned in its original box and with a copy of the invoice.
Refunds will be processed within 5-10 days from receipt of the returned product.
*Shipping costs will be deducted from all refunds regardless of whether the customer paid for shipping or not.
Damaged Or Incomplete Delivery
All products are thoroughly checked and are ascertained damage-free prior to dispatch. In the event customers receive damaged or incomplete items please notify us immediately via email@example.com and we will endeavour to rectify the problem immediately.